Refund policy
At Safa Organics, customer satisfaction is our top priority.
Eligible Returns:
- Product received is damaged or broken
- Wrong product was delivered
- Product is expired or seal-tampered
Not Eligible for Return:
- Opened or used products (for hygiene reasons)
- Return request made after 3 days of delivery
- Change of mind after order placement
How to Request a Return:
- Contact us within 3 days of receiving your order
- Send clear photos or video of the issue via WhatsApp
- Our team will review and respond within 24 hours
Refund Process:
- Refunds processed within 5–7 business days after approval
- Refund via EasyPaisa, JazzCash, or bank transfer
- COD orders: refund via mobile wallet or bank transfer only
Exchange Policy:
- One free exchange for damaged or wrong product
- Subject to stock availability